FAQ

What types of products does ZoomyPaws offer?

ZoomyPaws specializes in premium pet supplements, particularly designed to enhance your dog's mobility and overall health. Our flagship products include Hip & Joint Dog Chews, formulated by veterinarians using high-quality, natural ingredients.

How are the supplements formulated?

Our products are developed by veterinary professionals who ensure that each supplement meets the highest standards of quality and efficacy. We prioritize natural ingredients that support your dog's health while providing enjoyable flavors.

Are the ingredients in your products safe for my dog?

Yes, all ingredients used in our supplements are carefully selected for their safety and effectiveness. We adhere to strict quality control measures to ensure that our products are safe for canine consumption.

What is your refund policy?

We accept refund requests for unopened packages within 14 days of purchase. Opened or partially used products are not eligible for a refund due to food safety concerns. If your order arrives damaged, please contact us with photos for a resolution.

How long does shipping take?

We utilize the fastest available shipping options based on your location. Orders placed by 3 PM ET on weekdays typically ship the same day, while orders placed after that time will be processed the next business day.

Do you offer free shipping?

Yes, we generally offer free shipping on most orders within the contiguous United States. However, expedited shipping options are available at an additional cost, and those fees are non-refundable.

Where do you ship your products?

Currently, we ship to the contiguous United States only. We are actively working to expand our shipping options to include Alaska, Hawaii, and international destinations in the near future.

How can I track my order?

Once your order has shipped, you will receive an email containing tracking information. This allows you to monitor your package's journey until it arrives at your doorstep.